Moverio remote assistance solutions

Remote assistance software solutions, designed for Epson Moverio smart glasses, link field engineers and technicians with in-house experts. Information and instructions can be passed visually and verbally using live two-way communication to remedy complex issues.

Whether it’s a service, engineering or quality assurance task, the high-quality Moverio camera enables a detailed video feed that can be reviewed and annotated live over the user’s field of view. Remote technicians can even send documents and user guides straight to the smart glasses.

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Moverio Remote Assistance

How can a remote assistance solution benefit my company?

At Epson we partner with specialised independent software vendors (ISVs) to create a choice of off-the-shelf remote assistance solutions based on the Epson Moverio smart glasses platform. This enables our forward-thinking customers, who span a wide range of industries, to enhance their business operations with a remote assistance solution that suits them.

In the world of global operations, businesses are facing the challenge of meeting ever-increasing customer expectations across a broader customer base than ever before. A remote assistance solution based on the Epson Moverio platform closes the skill gap between service engineers, and the distance between businesses and their customers, thanks to advanced 'see what I see' technology.

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Epson Moverio smart glasses for hands-free visual guidance

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Faster response time

  • Train as you work

  • Reduced skill gaps

  • Differentiate service offering

Higher productivity

  • Reduced downtimes

  • Improve first time fix rates

  • Increase customer satisfaction

Minimise travel

  • Reduced travel costs

  • Improve expert availability

  • Increase employee satisfaction